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FAQ

Why has Diakonia introduced a Whistleblowing service?

  • Diakonia has opened up this service for employees, rights holders, partners or any other stakeholder so they can speak up about suspected corruption, irregularities, malpractice, complaints regarding our activities, etc. without fear of retaliation. By letting us know what your concerns are you can Diakonia improve our work and make sure we live up to our commitments. You can use this whistleblowing service or you can contact us directly in an office, via email, by phone or however you want. Complaints are welcome.

What role does the external partner play?

  • Interactive Security International forwards all incoming cases and makes sure that the whistleblower can be anonymous and also feel secure and safe. The company has no access to any information at all. They just provide a safe technical solution.

Who can make use the service and make a report?

A complaint/Incident can be reported by:

  • Men, women, boys and girls, who participate in, or benefit from, Diakonia´s long-term and humanitarian programmes (Right holders)
  • Diakonia’s partners
  • The donor community and supporters
  • Member churches and activists
  • The media and members of the public
  • Diakonia staff
  • A report can be made by any employee, right holder, partner or any other stakeholder who would like to make a complaint or report an incident regarding Diakonia and our operations

What can be reported?

  • A whistleblowing service is designed to detect serious irregularities. This may include bribery, corruption, fraud or forgery. It can also involve serious cases of safety hazards in the work environment or any kind of bullying, sexual harassment or abuse etc. If you are unsure whether your complaint falls into these categories, you can still send a report. The service must not be used to spread malicious accusations of any kind.

Diakonia will accept complaints/incident reports related to the following examples:

  • Suspicion of or witnessing of misbehaviour or misconduct by a Diakonia staff member with reference to Diakonia’s Code of Conduct, including sexual harassment or abuse.
  • Violation of Diakonia’s policies and commitments made by Diakonia or a partner organisation
  • Breach of conditions established in the Diakonia Partner Agreement
  • Issues related to protection and security of rights holders
  • Partner programme implementation (where the programme is funded by Diakonia)
  • Behaviour/conduct of a Diakonia staff member
  • Behaviour/conduct of a partner staff member (where the programme is funded by Diakonia)
  • Misuse of funds/fraud by Diakonia staff or a partner organisation (where the programme is funded by Diakonia)

Who will investigate my case?

  • All reports are received at the Diakonia head office in Sweden and the Senior Management Team (SMT) will decide if a case shall be investigated or not. Handling is confidential and discrete to avoid any conflict of interest. Management appoints investigators. An investigation is conducted by a limited number of persons working under strict confidentiality.

Is there a risk that my contact details will be forwarded to Diakonia?

  • Diakonia will not be able to se any contact details unless you choose to submit it by writing your name and contact information in the form.

Can I be anonymous?

  • Of course you can be completely anonymous when you send your report.

How can I submit a report?