Leave a new report here | Interactive Security

  1. 1 Anonymity
  2. 2 Reporting
  3. 3 Contact details
  4. 4 Preview
  5. 5 Sent

Ensuring confidentiality

Confidentiality is critical in the handling of complaints/incidents in order to protect the privacy and safety of the complainant, the subject of complaint and witnesses. The facts and nature of the complaint/incident, the identity of the key participants and the investigation records are confidential. This means that access to and dissemination of information will be restricted only to a limited number of authorized staff for the purpose of concluding a necessary investigation. Any breach of confidentiality shall lead to disciplinary action according to Diakonia HR regulations.

Diakonia shall only allow disclosure when:

It is required by law; it is required by management in the best interests of the organisation and the parties; and it is needed to obtain specialist help for the survivor or for advice on the evidence. Should the matter for the complaint/incident become public at any time, Diakonia´s Senior Management shall issue a public statement about the procedures followed and the status of the case and/or the outcome of the complaint review. Diakonia will not release any details about the complaint/incident.

Anonymous complaints

Diakonia recognize that at times people with genuine concerns can't speak out because of special circumstances and may wish to lodge a complaint without revealing their identity. If a person reporting a complaint/incident chooses to remain anonymous, Diakonia will only be able to receive the complaint, but will not be able to respond to the complainant. Diakonia investigates anonymous complaints/incidents reports as far as possible. The reports will always be treated with confidentiality. Name and contact details will not be revealed to any person outside the investigation (if an investigation is needed). An investigation is conducted by limited number of persons under confidentiality.

___________________________________________________________________________________________________________________ 1 Adapted from BSO/ICVA “Guidelines for Receiving and Investigations allegations of abuse and exploitation by humanitarian workers”, Building Safer Organizations, pg. 13.


Reporting

Please fill in as many of the questions as possible to provide as detailed information you can. In matters where you have no information to provide, leave the answer field blank.

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What happend?

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Where did it happen? Enter as exact location as possible, such as the name of the workplace or department.

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When did it happen?

Enter as exact day and time as possible.

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Has it occurred more than once?

Has it happened more than once? If yes, enter as exact day, time and place as possible for each occasion.

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Who was/were involved?

Which people are involved? Enter the name, title, department and place of work of each person.

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What is your relation to Diakonia?

For example: Employee, partner, rights holder, consultant, customer, supplier.

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Have you taken other actions on the matter?

Have you done anything else in the case? An example of action is that you have talked to another person or department, or you have reported the case elsewhere. If yes, describe what you've done, who you've talked to and when.

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Do you have access to some form of documentation or do you have any information that there might be additional information available?

Examples of documentation include photo, movie, e-mail, screenshot, document. NOTE! If names or other personal data are shown in the documentation, this will not be removed. If you want the documentation to be anonymized, you must do it yourself before submitting it.

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Other information:

It is optional to provide contact information, but is preferable if there is a need for additional information on the case. If you decide to report anonymously Diakonia will not be able to give you a response on your complaint/incident.

  • Do you want to provide your name?

  • Would you like to provide your email address?

  • Would you like to provide your phone number?

Please fill in as many of the questions as possible to provide as detailed information you can. In matters where you have no information to provide, leave the answer field blank.

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Summary of Complaint/Incident reported:

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Where:

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When:

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Has it happened several times?

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Involved:

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Your relation:

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Other actions taken:

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Documentation available:

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Other information:

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Uploaded files

  • Your name:
  • Your e-mail address:
  • Your phone number: